SYKES Academy is an intensive and free English program, designed exclusively for applicants with an 80% English level that offers training classes to improve their English skills (oral, written, grammar, listening) in order to become eligible for one of our positions.
The Network Operations Administrator is responsible to maintain and troubleshoot network systems and data center equipment, provide level 1 systems and services troubleshooting within SLA’s time goals to ensure the center has the necessary resources to continue business in an efficient manner. Main Responsibilities: Maintains all network devices, applications and systems standards, maintains all back-end infrastructures fully functional this included: Firewall and network devices (routers, switches, wireless infrastructure), follow and enforce all IT policies and procedures, maintain and keep track of all SLA’s within the IT operations division, ability to work overtime when needed and able to participate in a 24/7 schedule rotation including nights, weekends, and holidays. Troubleshoots all network-related concerns, especially outages and downtime, in an expedient and efficient manner. This been the highest priority for Tier 2 on duty. Assists the Sr. Network Administrator in ensuring the continuous availability and reliability of network services (i.e. LAN / WAN) of the Company. Implements policies and procedures to safeguard the data network from external / internal security risks. Global Network Standards are applied. PCI compliance assurance and secure policies on firewalls. Work in network related to ticketing system within SLA´s time goals. Comply with Change Management Process. Perform other project related duties as requested by management, performs hardware and software maintenance on network devices/ services.